The ways customers interact with businesses have drastically changed in previous years. From the early days of face-to-face interactions, phone calls and contact centres, the customer service experience has evolved exponentially. Shifts in consumer behaviour and advancements in technology are both catalysts for change. The traditional methods of customer service…

Experts predict that 85% of customer interactions will be handled without human agents in 2021, the vast majority of those handled by chatbots and virtual assistants. Why? The traditional means of servicing customers struggle to provide the type of experience that modern consumers demand. …

As consumers seek out more personalised experiences online, retailers must find strategies for technology to take the volume while people take care of the value. …

Businesses are now expected to respond to and solve customer queries instantly to ensure customer satisfaction and loyalty. Customers no longer wait for businesses to respond. They need their answers, and they need them now. Businesses need to evolve to meet changing customer demands. They also need to scale their…

Chatbots are the talk of the town. They’re one of the hottest topics in the technology world today. Like any new technology, much of the fact and fiction gets jumbled up. This leads to a number of myths and misconceptions that sway popular opinion, particularly among decision makers. We set…

As consumer behaviours change and become more digitally orientated, retailers must evolve the way they interact with and support their customers, or risk being left behind. Leading retailers are turning to artificial intelligence and automation to streamline customer service processes amidst a growing increase in digital based customer enquiries. Below…

Building and training your digital employee chatbot is a vital step in adopting AI within your business. Just as important, is ensuring the adoption of it by your staff (for internal/HR based chatbots), and awareness of it among your customers (for external based chatbots). Here are a handful of easy…

When you hear the term ‘chatbot’ you’re probably thinking about janky, unreliable experiences which clutter website interfaces. We’ve all been frustrated by digital conversations had with someone that is clearly non-human. Whether this comes from the bot not understanding the question (poor technology), or not having the correct vocabulary (poor…

In an interview with Tim Warren, CEO and Co-Founder of Ambit, we explore the reasons integrating Digital Employees (aka AI-powered Chatbots) into your workforce will help you reduce costs, accelerate your teams’ productivity, and deliver unrivaled customer experiences. What is a Digital Employee and why do they matter? Think of a Digital Employee as a computerised manifestation of all of…