The ways customers interact with businesses have drastically changed in previous years.

From the early days of face-to-face interactions, phone calls and contact centres, the customer service experience has evolved exponentially.

Shifts in consumer behaviour and advancements in technology are both catalysts for change.

The traditional methods of customer service…

In an interview with Tim Warren, CEO and Co-Founder of Ambit, we explore the reasons integrating Digital Employees (aka AI-powered Chatbots) into your workforce will help you reduce costs, accelerate your teams’ productivity, and deliver unrivaled customer experiences.

What is a Digital Employee and why do they matter?

Think of a Digital Employee as a computerised manifestation of all of…

Ambit

Intelligent chatbots powered by Conversational AI that engage customers, streamline business processes and automate customer service at scale.

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